Joining a Meeting
Q1. Can i use a basic mobile to join the conference?
A. Yes, you can use a basic mobile to join the conference , but for live monitoring screen, you require mobile/laptop with internet connection.
Q2. Do we need to enter Conference ID and Pin Number every time ?
A. It’s not mandatory to login with Conference ID and Pin. Moderator can give access with either conference ID or Mobile number authentication
Q3. What will be the Maximum Number of participants?
A. Different plans cover upto 100 Participants. More participants can be added through a Customized plan.
Q1. Can we conduct Parallel Conferences at the same time?
A. Yes, we can conduct Parallel Conferences at the same time in multiple Conference Rooms.
Q2. Can we conduct International Conferences?
A. For Inbound : Participants can join from International number by making a call to the Conference Number.
B. For Outbound : Customized package is to be subscribed to make International outbound calls and connect to the Participants.
Q3. can I conduct conference at any point in time
A. Yes , MeetingKaro is available 24 *7
Q4. Can I get dedicated channel
A. Currently we are offering shared channel (dedicated channel can be provided on extra charges)
Q5. Does it support Auto Dialing to make Dial out Calls (to conduct the conference) ?
A. Yes auto dialing option is available (need to be discussed by our development Team).
Q6. Do we get the recordings of the earlier conference?
A. Yes, Recording feature is available; moderator can enable/disable the recording feature while scheduling the conference.
Q7. What are the different ways I can start or schedule a conference call?
A. You can start your conference any time scheduling is required only for sending notification.
Pricing and hardware
Q1. What are the price plans ?
A. Please follow the below link to get the plan details.
Q2. Do we need any hardware to connect to conference?
A. You only need a calling device like Cell Phone / Land line phone to connect to conference bridge
Q3. Do you provide toll-free number/ Virtual number(ten digit mobile number) instead of normal PSTN number?
A. Yes we provide toll-free and virtual numbers on extra charges.
Q4. Do you provide Dedicated DID Number ?
A. Yes, it is possible
Q5. Subscription should be renewed every month?
A. Subscription can be renewed monthly, quarterly, half yearly and yearly.
Q6. Carry forwarding of Credentials?
A. Credentials are not carry forwarded.
Q7. Do we get local number for dialing for other Locations?
Q1 .How do I ensure my conference is secure
A . Conference is secured by Conference ID,Pin and Mobile Number authentication
Billing & Cancellation
Q1. How do I change my password?
A . 1.Login into account
2.Go to settings, click change password,Enter New Password,Confirm
Q2. How do I cancel my paid subscription plan?
A. You can cancel your subscription at any point of time with 30days Notice.
Q3. My account has lapsed. How do I reactivate it?
A . You can contact the customer Relationship manager to reactive your account
Q4. Who do I contact if I have a billing question
A .You can reach our customer Relationship manager during working hours .
Q5.How can I recharge / Renew my account ?
A. You can recharge your account by Visiting our website.
Q6. Will I get a receipt for my purchase?
A. All of your receipts will be stored on your Account History page. You will also receive a receipt via email for your first subscription purchase, subsequent renewals and any time you change your subscription plan thereafter.
Q1. Can I mute/unmute individual attendees?
A. You can mute /unmute individual attendees by going to monitoring screen.
Q2. Where can I go for Technical help ?
A. You can reach our 24*7 support center
Q3 How can I download my recording?
A. 1. login to your account
2. Go to conferences tab
3.Select the conference id Click on download button
Q4 Where are my recordings stored?
A. Your Recordings are stored in our Data center for a period Six months
Q5 Is there a separate charge for listening to recordings?
A. We are not charging for listening to recordings
Q6 Can I name the conference with topic name
A. While scheduling conference you can assign conference name
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